Shipping policy

Thank you for choosing KESH Skincare. We are committed to providing high-quality products and a smooth shopping experience. Please read our policy carefully before placing your order.

 

 

1. Order Processing & Shipping

  • All orders are processed within 1–3 business days after confirmation.

  • Once your order is shipped, you will receive a tracking number via email or SMS.

  • Delivery timelines may vary depending on your location and courier service availability.

  • We are not responsible for delays caused by courier companies, weather conditions, or unforeseen circumstances.

 

 

2. No Cancellation Policy

  • Orders cannot be canceled once they have been shipped.

  • Please ensure all details (address, contact number, product selection) are accurate before confirming your order.

 

 

3. Cash on Delivery (COD) Orders

  • COD orders are verified before shipment.

  • Repeated order refusals or fake orders may result in restrictions on future purchases.

  • We reserve the right to cancel COD orders if deemed suspicious or high-risk.

 

 

4. Returns & Refund Policy

  • No returns or refunds will be accepted once the product has been opened.

  • Due to hygiene and safety reasons, all skincare products are non-returnable once used or opened.

  • We strongly recommend customers inspect the package carefully before opening.

 

 

5. Unboxing Requirement (Important)

  • Customers must record a clear video while opening the parcel.

  • The video should start before opening the package and clearly show the condition of the seal and contents.

  • This video is mandatory evidence for any claims regarding missing, damaged, or incorrect items.

  • Claims without proper unboxing video proof will not be accepted.

 

 

6. Damaged or Incorrect Orders

  • If you receive a damaged or incorrect item, please contact us within 24 hours of delivery.

  • Provide:

    • Order ID

    • Clear unboxing video

    • Photos of the issue

  • Approved cases may be eligible for replacement (no refunds).

 

 

7. Skin Safety & Patch Test Disclaimer

  • All customers are responsible for performing a patch test before using any product.

  • Apply a small amount of the product to a discreet area of skin and wait 24 hours.

  • KESH Skincare is not liable for any allergic reactions, irritation, or skin sensitivity.

  • Discontinue use immediately if irritation occurs and consult a professional if necessary.

 

 

8. Incorrect Address or Failed Delivery

  • Customers must provide complete and accurate shipping details.

  • Orders returned due to incorrect address or failed delivery attempts may require additional shipping charges for re-delivery.

 

 

9. Policy Updates

  • KESH Skincare reserves the right to update or modify this policy at any time without prior notice.

 

 

By placing an order on our website, you agree to all the terms stated above.

For any support or inquiries, please contact our customer service team.

Thank you for trusting KESH Skincare.