Frequently Asked Questions


Welcome to our Frequently Asked Questions page. Here, you’ll find answers to the most common questions about our products, orders, shipping, returns, and more. If you need further assistance, feel free to contact us.

Frequently asked questions
Is KESH Skincare a rebranded product?

No. KESH Skincare is not rebranded. All products are carefully customized and formulated based on thorough research and personal experience to ensure quality and effectiveness.
Who can use KESH Skincare products?

KESH products are designed for all genders and are suitable for all skin types, including sensitive skin.

  • Ages 7 years old and above can safely use KESH Skincare products, especially teenagers experiencing puberty.

Our Hydrating Cleanser is gentle enough for babies.
Are your products safe for sensitive skin?

Yes. Our formulations are created with gentle ingredients and we avoid harsh chemicals, making them suitable for sensitive skin. However, we still recommend performing a patch test before full use.
Are KESH products fragrance-free?

Yes. All KESH Skincare products are fragrance-free, except for KESH Milk Soap, which has a mild natural scent.
Are KESH products safe for pregnant and lactating moms?

Most KESH products are safe for pregnant and lactating mothers.

Important reminders:

  • KESH Retinol is NOT advisable for pregnant moms.
  • If using KESH soap on the body while breastfeeding, make sure to thoroughly rinse the breast area before feeding.

If you have specific concerns, we recommend consulting your healthcare provider before use.
Can I use Retinol with Advanced Brightening Concentrate (ABC)?

No. Retinol and Advanced Brightening Concentrate (ABC) should not be used together at the same time.

Proper usage:

  • Use Advanced Brightening Concentrate (ABC) in the morning
  • Use Retinol in the evening

⚠️ Important Guidelines:

  • Retinol should not be used during daytime as it can increase sun sensitivity.
  • Always apply sunscreen during the day when using retinol in your routine.
  • Use only a pea-sized amount for both Retinol and ABC to avoid irritation and over-application.
How should I properly apply KESH Moisturizer and Toner?

For best results:

  • Apply KESH Daily Essential Moisturizer and Hydrating Toner Lotion on a damp face.
  • For the toner, no need to use cotton balls.
  • Simply pour a small amount onto your palm and gently massage it onto your face.

This method helps better absorption and reduces product waste.
What makes KESH Weightless Sunscreen unique?

KESH Weightless Sunscreen is designed for comfort and high performance:

  • Hybrid sunscreen (combination of physical and chemical filters)
  • Water-based formula (like all KESH products)
  • Lightweight gel type, non-sticky on skin
  • Fragrance-free (except KESH Milk Soap)
  • SPF tested with an actual rating of SPF 140+ PA++++

This makes it ideal for daily use, especially for those who prefer a lightweight and non-greasy sunscreen.
Why don’t KESH products come in boxes?

KESH Skincare does not use boxes for packaging for several reasons:

  • We want to contribute to the environment by reducing waste.
  • Prioritize high-quality formulation over packaging costs.
  • Excessive packaging increases cost, which could affect affordability for our customers.
  • Our packaging is gradually improving to maintain sustainability while keeping products effective and affordable.

This approach allows us to focus on offering premium formulations while being eco-conscious.
Are KESH products cruelty-free?

Yes. KESH Skincare is 100% cruelty-free. We do not test our products on animals at any stage of production.
Are your products free from harmful chemicals?

Yes. All KESH products are:

  • Paraben-free
  • Silicone-free
  • Sulfate-free

We focus on using skin-friendly ingredients that are safe for regular use.
Do I need to do a patch test?

Yes, we strongly recommend performing a patch test before using any product. Apply a small amount on your skin and wait 24 hours to ensure there is no reaction.
How long before I see results?

Results may vary depending on your skin type and condition. Some users may notice improvements within a few days, while others may take a few weeks of consistent use.
Can I use KESH products with other skincare brands?

Yes, but we recommend introducing new products gradually to avoid irritation or reactions. Monitor how your skin responds when combining products.
Are your products suitable for daily use?

Yes. Our products are formulated to be gentle enough for daily use, unless otherwise stated.
What should I do if I experience irritation?

Discontinue use immediately if irritation occurs. If symptoms persist, consult a healthcare or skincare professional.
Do you offer refunds or returns?

Due to hygiene and safety reasons:

  • Products cannot be returned or refunded once opened
  • Please refer to our Shipping & Returns Policy for full details
Why do you require an unboxing video?

An unboxing video is required as proof in case of damaged, missing, or incorrect items. This helps us process claims fairly and efficiently.
Can I cancel my order?

Orders cannot be canceled once shipped. Please double-check your order details before confirming.
Do you ship nationwide?

Yes, we ship to multiple locations. Delivery times may vary depending on your area.
How can I contact KESH Skincare?

You can reach us through our official website or customer support channels for any inquiries or assistance.

We’re here to help you achieve healthy, glowing skin with KESH Skincare.