Refund policy

Return & Refund Policy

We have a 7-day return policy. This means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, unopened, and in its original packaging, with proof of purchase.

To start a return, contact us at kesh.skin@gmail.com.

Items sent without requesting a return first will not be accepted.

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Damages and Issues

Please check your order upon arrival. If your item is damaged, defective, or incorrect, contact us within 48 hours and provide photos so we can assist you.

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Non-returnable Items

We do not accept returns for:

• Opened or used products
• Sale items
• Gift cards

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Exchanges

We only replace items if they are defective, damaged, or incorrect. Contact us to request an exchange.

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Refunds

Once we receive and inspect your return, we will notify you if it’s approved.

If approved, your refund will be sent to your original payment method within 7–15 business days.

If you haven’t received your refund after 15 business days, please contact us at kesh.skin@gmail.com.